Customer Support

  • 5 Year Limited Manufacture Warranty

    RAAL-requisite warrants its products to be free from defects in material and workmanship under normal use and service for a period of five (5) years from the date of delivery. This warranty is only made to the original purchaser and is not transferable.

    In the event of failure of a product under this warranty, RAAL-requisite will repair, at no charge, the product returned to its factory. RAAL-requisite may, at its option, replace the product in lieu of repair. If the failure has been caused by misuse, neglect, accident or abnormal operating conditions, repairs will be billed at the normal shop rate. In such cases, an estimate will be submitted before work is started, if requested by the customer.

    ALL OTHER WARRANTIES ARE HEREBY DISCLAIMED.

    This warranty does not cover:
    1. normal wear and tear or normal aging of the product;
    2. cosmetic damage, including but not limited to scratches and dents;
    3. damage through accident, abuse, neglect, misuse, natural events, or other external causes;
    4. damage through misapplication, overloading, or improper useage;
    5. damage due to improper maintenance and repair;
    6. damage as a result from the shipping and handling by third parties; or
    7. product alterations.

    Limitation of Liability:

    EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAAL-rEQUISITE IS NOT RESPONSIBLE FOR ANY DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR INJURIES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; OR ANY DIRECT OR INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE WHATSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY.

    Customer Responsibilities:

    Customers may be required to provide proof of purchase date, respond to questions designed to assist with diagnosing potential issues and follow RAAL-requisite’s directions to make a claim on your warranty.

    *DO NOT OPEN THE PRODUCT. OPENING THE PRODUCT MAY VOID YOUR WARRANTY. To make a warranty claim:

    1. Contact us either through:
    phone: (818) 437-0779
    email: danny@raalrequisite.com
    office: 2175 Goodyear Ave, STE 110. Ventura CA. 93003-7761

    RAAL-requisite's Responsibilities:

    1. We will try to assist you in operating or repairing your product.
    2. If we determine a replacement part is necessary, we will send you a free replacement part.
    3. If we determine a replacement will not resolve your problem, we may ask you to return your product to our warehouse. Upon receiving the product at our warehouse, RAAL-requisite will inspect the product.
    4. If we determine that the product has a manufacturing defect we will send you a replacement part. If replacement of the part or repair of the unit is not possible, RAAL-requisite will send you a replacement product.
    5. Customers who purchased the product from a third-party vendor are not eligible for a refund from RAAL-requisite.

    RAAL-REQUISITE SHALL HAVE THE EXCLUSIVE RIGHT TO DETERMINE IF A UNIT IS COVERED UNDER ITS WARRANTY POLICY. Severability:

    The invalidity, illegality or unenforceability of any provision of this warranty shall not render the other provisions invalid, illegal or unenforceable.

    Governing Law and Jurisdiction:

    This warranty shall be governed by the laws of the State of California. The courts of California shall have the exclusive right to adjudicate any disputes arising under or in connection to this warranty.

  • 14 Day Money Back Return Policy

    This section is only for customers who purchased a unit directly from RAAL-requisite. If you purchased a unit through a third-party vendor, please contact the vendor for further information. Customers who purchased a unit from a third-party vendor are not eligible for a refund from RAAL-requisite.

    For a 100% refund minus the cost of shipping:

    1. Customer must contact us within 14-days of the shipping/pick-up date.
    2. Customer must provide us with a tracking number from their shipping company within the next 10-days.
    3. Upon receiving the unit, Requisite Audio will inspect the unit.
    4. If the unit is determined to be in like-new condition, the customer will receive a 100% refund. Customer will not be reimbursed for the cost of shipping.

    No returns will be accepted after 14 days under our refund policy.
    RAAL-requisite reserves the exclusive right to determine if a unit is in like-new condition and the right to determine final refund amount.
    Customers who need assistance with a manufacturing defective product should see our Warranty Policy.

  • Terms and Conditions

    By using RAAL-requisite’s website users are agreeing to the following terms and conditions. If you do not agree with these terms and conditions, you should not use RAAL-requisite’s website.

    Intellectual Property
    RAAL-requisite owns the copyright and all other intellectual property of all materials on this website.

    Limited Warranties
    RAAL-requisite does not represent the completeness or accuracy of any information published on this website, that the material on this website is up to date, or that the website or any service on the website will remain available. We reserve the right to change or delete any or all of our website at any time in our sole discretion.

    RAAL-requisite is not liable for any business losses, including but not limited to loss of, or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, goodwill, loss or corruption of any data, or any special, indirect or consequential loss or damages.

    Payment Methods
    All RAAL-requisite online transactions are secured with industry-standard SSL data encryption that supports 128-bit encryption. In order to protect our customers from credit card fraud, the billing address on user’s order form must match the billing address to which their monthly credit card statement is mailed.

    If you wish to make payment via Paypal.com, we will email you Paypal.com payment instructions to assist you making payment. We only ship to Paypal.com verified confirmed address. This helps maintain a safe on-line shopping experience for everyone. RAAL-requisite is not responsible for Paypal.com’s privacy practices.

    We accept Money Order, Cashier Check, Company and Personal Check (allow 7 to 10 working days for check clearance by Bank). Please make all payment payable to Requisite Audio LLC and mail payment to 2175 Goodyear Avenue, Suite 110, Ventura, CA 93003.

    Terms and Conditions of Sale
    PLEASE READ THESE TERMS AND CONDITIONS OF SALE AGREEMENT VERY CAREFULLY. THE CUSTOMER AGREES TO BE BOUND BY THIS SALE AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS (UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL PURCHASE AGREEMENT WITH RAAL-requisite, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN).

    Important Information About This Legal Contract
    This Sale Agreement is a legal contract between the Customer and RAAL-requisite. The Customer accepts this Sale Agreement by making a purchase, placing an order, or otherwise shopping on the RAAL-requisite website. The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on the website at the time the Customer initially places or modifies an order will govern the order in question. This Sale Agreement constitutes the entire agreement between the Customer and RAAL-requisite relating to the purchase or sale of goods or services on the website.

    The Sale Agreement may only be modified or terminated by the sole discretion of RAAL-requisite.

    Governing Law
    THIS AGREEMENT AND ANY SALES HEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. THE CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL OR STATE COURTS LOCATED IN LOS ANGELES COUNTY, CALIFORNIA FOR PURPOSES OF ANY SUIT, ACTION OR PROCEEDING ARISING OUT OF THIS SALE AGREEMENT.

    Pricing and Information Disclaimer
    All pricing subject to change. For all prices, products and offers, RAAL-requisite reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. While RAAL-requisite uses reasonable efforts to include accurate and up-to-date information on the web site, RAAL-requisite makes no warranties or representations as to the web site’s accuracy. RAAL-requisite assumes no liability or responsibility for any errors or omissions in the content on the Site.

    Affiliations and Endorsements

    Paypal Credit is a registered trademark of Paypal, Inc. RAAL-requisite does not claim any affiliation with or endorsement from Paypal. RAAL-requisite also does not endorse Paypal in any way.

    Orders; Payment Terms; Taxes
    Orders are not binding upon RAAL-requisite until accepted by RAAL-requisite. Terms of payment are within RAAL-requisite sole discretion. Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. RAAL-requisite may invoice parts of an order separately. The Customer is responsible for sales and all other taxes associated with the order.

    Sales Tax
    RAAL-requisite will only collect sales tax on purchases shipped to a California address. Duties, taxes or brokerage fees to a non-US address are the Customer’s responsibility. Use tax laws vary by state. If sales or use tax is collected by the Customer’s state on internet purchases, it is the Customer’s responsibility.

  • Contact RAAL-requisite

    Phone (USA & International):
    (818) 437-0779

    Mailing Address:
    2175 Goodyear Ave, STE 110. Ventura CA. 93003-7761

    Email Contacts:
    General Sales & Information - Danny
    Product Engineering - Alex

FAQ

  • Why is the SR1a priced at $3499?

    Foremost, we gave much thought and consideration when pricing SR1a.

    The overwhelming reaction for those that first listen, is a quick realization that the sound is superior (by wide margin) to any other headphones in the world, at any price point. We don't claim this ourselves, it's the feedback we've received from an ever-growing list of Grammy Award winning mixing and mastering engineers, and high-profile listeners in the ultra hifi community.

    The SR1a is completely hand made product, made from the best in materials, with unmatched technical achievements, that delivers a clearly superior sound. Again, the comparative sound difference of the SR1a to any other set of high-end headphones, is not by a small margin.

    While other high-end headphone makers have pricing that can range from $500 to $50,000, we've carefully chosen a price point that is both market competitive, and obtainable for those who have a passion and love for sound.

  • Why is the SR1a 33Hz (not 20Hz), for the low frequency range?

    Because they are not sealed around your ears. They will play 20Hz at –6 to –10dB, depending on wearing angle. This is equal to any high-end speaker.

Resources

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One listen at a time.